Frequently Asked Questions


It can be simply installed under your sink to save space.

We recommend changing filters every six to twelve months to ensure that your purified water is pure and clean. Frequency of servicing and filter replacement should be adjusted based on individual usage capacity.

Water is purified by the filtration system and is safe to enjoy from the tap. So there is no need to boil the purified water, unless you would like warm water.

With our Undersink Filtration System, you can get your filters for just $29.90 per month.

Payments & Safety

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience here.

1. Bank Transfer via FAST

2. PayNow via UEN

3. Cash-on-Delivery: Initial deposit of SGD100 via PayNow or Bank Transfer, followed by remaining balance in cash upon delivery.

4. Credit Card Payment with Visa, Mastercard, and American Express.

Note: Exact payment details will be available on the Order Confirmation Page.

Shipping & Delivery

We will contact you once you've made an order as soon as we can. That's when we'd arrange delivery and advise on installation.

Yes, we offer free shipping for all our products.


Yes, our Undersink Filtration System comes with a five-year warranty as long as your filtration system is maintained by us. The five-year time period is counted from the date of installation and will be recorded in our system. You will not need to take further steps to activate the warranty.

Our warranty provides a guarantee against manufacturer defects.

It does not cover fair wear and tear, improper use, or other issues that are not attributable to a manufacturer defects.

Returns & Refunds

Undersink Water Filtration System

Refunds and cancellations will be allowed if made up to 3 days before date of delivery.

All refunds and cancellations will be subjected to a cancellation fee of $100.